Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
TNS Answering Service ("TNS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.
Please read this Privacy Policy carefully. By using our services or accessing our website, you agree to the collection and use of information in accordance with this policy.
We may collect personal information that you voluntarily provide to us when you:
This information may include:
When providing our answering and monitoring services, we may collect:
When you visit our website, we may automatically collect certain information, including:
We use the information we collect to:
We may share your information in the following circumstances:
We may share information with third-party vendors who perform services on our behalf, such as payment processing, email delivery, and data analysis. These providers are contractually obligated to protect your information.
When we handle calls or provide monitoring services on behalf of our business clients, we share relevant information with those clients as necessary to provide the contracted services.
In emergency situations related to our safety monitoring services, we may share location and contact information with emergency responders as necessary to protect life and safety.
We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business assets.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the purpose for which it was collected.
Depending on your location, you may have certain rights regarding your personal information:
To exercise these rights, please contact us using the information provided below.
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can control cookie settings through your browser preferences.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. By using our services, you consent to such transfers.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
TNS Answering Service
202-400 4th Avenue South
Lethbridge, Alberta T1J 4E1
Phone: 403.329.0077
Email: [email protected]
TNS Answering Service complies with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA). These laws govern how we collect, use, and disclose personal information in the course of commercial activities.